VCA Big Lake Animal Hospital

Old Name: Big Lake-Susitna Veterinary Hospital LLC

Address: 9750 W. Parks Highway

Post: 99654

State: Alaska

County: Matanuska-Susitna

City: Wasilla

Phone: (907)892-9292

Site: https://vcahospitals.com/big-lake

Working hours: Mon: 08:00 am - 06:00 pm, Tue: 08:00 am - 06:00 pm, Wed: 08:00 am - 06:00 pm, Thu: 08:00 am - 06:00 pm, Fri: 08:00 am - 06:00 pm, Sat: 08:00 am - 06:00 pm, Sun: Closed

Rating: 4.2

Category:

Veterinarians

Veterinarian

Animal hospital

Emergency veterinarian service

Review:

Veterinarians, vet techs, and staff are well-qualified and personable.
The next month my wife adopted a kitten from an adoption clinic in Eagle River.
We took my retired service dog there for a swollen toe.

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AAHA-accredited, Board Certified doctors & hospital: Big Lake-Susitna Veterinary Hospital LLC in Wasilla, Ak with 4 Vets, provide the finest care for your pet.

List Of Veterinarians working in Big Lake-Susitna Veterinary Hospital LLC in Wasilla, Ak

Bryan A. Baetsle, DVM
Adriana Fisher, DVM
Andrea Hambach, DVM
Amy B. Lehman Etingue, DVM

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Comment/Review

R.O. My cat, Mr. Ernie, who had been with me for over 18 years, had to be put asleep. It was very tough losing my friend, but all the crew showed us both, the best care and compassion. Thank you all from the bottom of my heart. If your animal needs help, this is the place to go. Thank you for being so caring, God Bless!

P.H. UPDATE: The clinic manager called me and the protocol wasn't followed the day I called. She got us in for an appointment and was very apologetic. I appreciate the phone call and her willingness to help us get an appointment for our dog. For general care they are great. If you have an emergency or your pet is crying and in pain, be prepared to be told there are no appointments for two Weeks or more. No offer to be put on a list for a call if someone cancels. Really disappointed in the response from the phone desk.

R.B. I went to take my orange fluffy long haired 8 month year old cat there today and they were really nice and and caring they gave my cat a shot and weighted it they answered my questions and asked good questions to they were gentle there wasn't to long of a wait and as soon as we got in with the doctor it was a in and out thing thank you we will be back.

N.E. Erica recently helped my husband and I with some administrative items that came with the dental visit and she was absolutely amazing! Quick to respond, gave a solution, and followed up. I genuinely appreciate her level of customer service and will be repeat customers because of it.. Beyond that, the vet and technicians did a phenomenal job cleaning our dogs teeth and helped us with questions and dental solutions along the way.. Great experience! Thank you!

L.C. We transferred our records to the Big Lake VCA because they have been excellent with our dog. We have received friendly, professional care, they have sent us coupons for services savings and gone above and beyond to help us in an emergency. We needed shots today to keep our dog updated and they put cheese on a board for her so she was distracted for the shots and she was so excited, she didn’t even flinch! The BEST!

E.I. This is an amazing vet clinic. All the staff are helpful and kind. The front desk staff let us in 10 minutes before opening when our dog was having an emergency, even though the vet wasn't there yet, to get him to the back and hooked up on an IV and monitor. All the staff took great care of us and showed upmost professionalism and compassion and let us know our options. They were so kind and let us say goodbye to our best boy without rushing. I recommend this vet 100%. I cannot praise them enough.