Animal Emergency Center

Old Name: Animal Emergency Center of Decatur

Address: 217 North McDonough Street Decatur, GA 30030 United States

Post: 30030

State: Georgia

County: DeKalb

City: Decatur

Phone: (404)371-9774

Fax: (404)393-7878

Site: https://emergency.thevillagevets.com/

Rating: 4.2

Category:

Veterinarians

Emergency veterinarian service

Animal hospital

Review:

Great office space, really friendly staff, great service, great location.
At pickup however, 2 people without masks were allowed in the small room.
They have plenty of parking, and 24 hour emergency veterinary services as well!.

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Animal Emergency Center of Decatur in Decatur, GA with 3 Vets: AAHA-accredited, Board Certified doctors & hospital provide the finest care for your pet.

AECD is an intown animal emergency clinic, serving our furry friends on Atlanta's east side. Conveniently located in downtown Decatur, AECD provides after hour and holiday emergency pet care 7 days a week.

We are a full service pet care facility that offers service to your pets when your regular veterinarian is closed. Our goal is to provide your special family members with the care they need, until you can get them to their regular doctor. Our facility offers:

A trained, caring staff
Digital x-ray and ultrasound
In-house laboratory
Emergency medicine and surgery
Extended care and observation for your regular veterinary provider

SERVICES
We are a full service pet care facility that offers service to your pets when your regular veterinarian is closed. Our goal is to provide your special family members with the care they need, until you can get them to their regular doctor. Our facility offers:

A trained, caring staff
Digital x-ray and ultrasound
In-house laboratory
Emergency medicine and surgery
Extended care and observation from your regular veterinary provider and specialty practices.

Pets are examined upon arrival, and there are times that more critical patients will be seen before others. After a veterinarian has examined your pet, an itemized estimate will be provided by a support staff member with the recommended procedures. We will go over the estimate, and help determine what course of action is best for you and your pet. A deposit will be required for all hospitalized pets prior to proceeding with care, and complete payment is due once services are rendered. We accept cash and major credit cards. No checks will be accepted at this time.

Hours of Operation:

After Hours 7 days a week:
Monday- Friday: 6:00pm to 8:00 am the following day.
Saturday 12:00pm to Monday morning at 8:00am.
All Major Holidays

Payments accepted:

Cash
Major Credit Cards (MC, Visa, Discover, Amex)
Care Credit.

List Of Veterinarians working in Animal Emergency Center of Decatur in Decatur, GA:

Dr. Charla Moore, D.V.M.
Dr. Alisha Spivey, D.V.M.
Dr. Danielia Bender, D.V.M.

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Comment/Review

M.H. A few months ago, I brought my dog, who was presenting symptoms of GI distress, into the Village Vets emergency clinic in Decatur. After a four hour wait (not the staff’s fault), she didn’t make it through that night, despite the extensive testing and treatment provided by the vets and staff present that night. This review has nothing to do with the treatment she received - I truly think everyone there that night did all they could do to provide the most extensive treatment possible. This review is due to the lack of communication from staff after the fact. I called numerous times to try to get a copy of my dog’s chart/details of what happened and those requests fell on deaf ears apparently. It has been 6 months since my 3 year old dog died traumatically day-of and I still do not have the full details of what happened. Everyone whose pet is their family understands how important closure is, and despite spending nearly two thousand dollars that night with village vets, I can’t get a simple call back. Again, I believe that the staff at village vets treated my dog with extreme care while she was hospitalized with them. However, the lack of communication after the fact has made healing next to impossible. As someone who has previously worked in the veterinary field for numerous years, I expected more compassion and honestly from the staff at Village Vets.

J.F. I had a great experience at the Village Vets with my cat. She had a non-emergency, yet urgent, situation and they were able to get us in with almost no wait. The doctor was thorough, transparent about pricing, explained everything to me fully and clearly, and provided my cat with wonderful care. I hope to never have a similar situation with a pet again, but if I do I’ll surely come back here.

M.K. I took my dog in tonight after he ate a garden glove a couple of hours earlier. He was taken back immediately, given an injection to induce emesis, vomited out the glove and was as good as new before an hour had gone by. And I was charged only $200! The staff was so wonderful and caring. I'm thrilled with the care we received.

V. A week after adopting a puppy, he came down with kennel cough which turned to pneumonia. He refused to eat, drink, walk, and had a terrible cough. We were panicking! We were referred to Village Vets late at night and brought him in. They decided with his condition to keep him for three nights. We missed him dearly but knew he was in amazing hands! The staff were kind, professional, and most of all understanding of all of my questions regarding his condition. They allowed us to visit the second day to say hello to our little boy which was comforting to each of us. I am so thankful for their 24/7 services and attention to detail and care! He is doing SO much better thanks to Village Vets and their expertise.

T.M. Brought my dog in for his shots and the people there were amazing, especially the techs that helped me out. If you ever go there hope that you get Kaylah, Imani, Zac or Brandon, they'll make sure your pet is very well taken care of.

D.D. As a first-time pet owner, I was very upset when my 9-week puppy started vomiting. My friend recommended The Village Vets so I brought Scout to the ER. Amber in registration was very helpful in explaining the check-in process and what to expect, and her understanding and calm demeanor eased my stress level. Alyssa, the technician, was very gentle and attentive to Scout, and I felt confident that she was in good hands with Alyssa. Dr. Jones called me to discuss his findings and recommendations, and he also told me he was on-call the following night should I need to contact him again. I appreciated that the staff explained the course of action each step of the way and quoted me a price for each treatment. The entire ER visit process at The Village Vets was a positive experience for me and my puppy, and I will definitely come here again in the future should the need arise.